Foam n Flame FAQ
Are your candles and crafts eco-friendly?
Yes, our candles and crafts are eco-friendly. We use natural and sustainable materials such as soy wax, beeswax, and biodegradable packaging, and our crafting processes are designed to minimize waste and environmental impact.
Do you use any artificial ingredients or chemicals in your candles?
No, all our candles are made using natural, non-toxic ingredients. We avoid synthetic dyes, fragrances, and harmful chemicals to ensure a safe and healthy product for your home.
How long do your candles typically burn?
The burn time varies depending on the size and type of candle. On average, our small candles burn for 20-30 hours, while larger ones can last 50+ hours. We also provide care tips to help maximize burn time.
Can I customize the scent or design of a candle or craft?
Yes, we offer custom orders for both candles and crafts. Whether you’re looking for a unique scent, color, or design, we’re happy to create something unique. Contact us for more details.
How should I care for my candles?
To get the most out of your candles, trim the wick to 1/4 inch before each burn, allow the wax to melt evenly across the surface during the first burn, and keep the candle away from drafts. Always follow basic safety precautions.
Do you offer gift wrapping or personalized packaging?
Yes, we offer gift wrapping and can include personalized messages or custom packaging upon request. Just let us know during checkout.
Are your products cruelty-free?
Yes, all our products are cruelty-free. We do not test on animals; we source ingredients from ethical suppliers with the same values.
What types of payments do you accept?
We offer a range of payment options, including major credit cards and secure online payment methods.
How long will it take to receive my order?
You will receive your order the same day if your selected item is in stock. If it’s a customized order, the processing time will be between 3 and 15 days, followed by one day for delivery.
Can I return or exchange a product?
You can return or exchange unused items for a refund or replacement within three days of delivery. Custom orders are non-refundable, but we will assist in resolving any issues.
Yes, we offer international shipping. Please note that delivery times may vary depending on the destination and customs processes.
What should I do if my order arrives damaged?
If your order arrives damaged, please get in touch with us immediately with photos of the damaged items, and we’ll arrange a replacement or refund as soon as possible.